FREQUENTLY ASKED QUESTIONS
Ordering
From the moment you place your order, it should take about a few days for your jewel to arrive.
Every item is handmade for you and this is our first online experience.
We hope you are patient with us in case it takes a little longer.
If you have a customer service question, please contact us at info@jkedition.com or call us at +39 340 7160809
Fit & Sizing
Julia Krahn recommends a specific size for every jewel.
Anyway, you can select the size that fits best to your look > SIZE GUIDE!
If you have any additional questions, please contact us at info@jkedition.com.
Contact
Email us at info@jkedition.com.
Please mail all returns and replacements to:
JK EDITION c/o JULIA KRAHN, Corso Marion Crawford 79, Sant’Agnello, 80065 Naples, Italy.
Shipping
We offer free ground shipping via SDA for all domestic orders.
Depending on where you are located, it typically takes between 2 and 6 business days.
If you need your items sooner or if you live outside of Italy, please contact us at info@jkedition.com
for information about expedited and international shipping.
Returns & Replacements
Returns (with vaible reason) or replacements (if available) of undamaged items are accepted within 14 days of purchase.
We will only charge the shipping price. Please contact us for further information.
If you receive an incorrect or damaged item, please email us at info@jkedition.com within 7 days of delivery.
Returns are processed within 1 week of the return being delivered.
Wholesale Inquiries
For wholesale inquiries, please contact JOHANNA at office@jkedition.com.
Care
Please take care of your jewelry as it will take care of you.
- We recommend not to spray perfume on your jewelry.
- Keep your jewelry far from abrasive items and avoid aggressive liquids.
- Wear your jewelry anytime but not while showering or swimming.
- If you sweat a lot, clean your jewelry with a cloth.
